Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a General Support request from the options provided.
Support
Customer Service
I would like Customer Service to contact me
Required fields are marked with an asterisk*
{"xsrfToken":"cb3b6b28970da64835d6f54cd287537bc0f50833_lout","branding":{"id":"2","key":"gs","name":"General Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005fa6","headerLinkHoverBGColor":"#005fa6","headerBadgeColor":"#005fa6"}},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image","logoId":"4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Care Continuity Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Care Continuity Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#172b4d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"gs","projectId":10300,"serviceDeskId":2,"name":"General Support","description":"<p>Welcome! You can raise a General Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"25","name":"Account Locked","descriptionHtml":"","callToAction":"Account Locked","introHtml":"<p>Help! I've been locked out of my account.</p>","icon":10934,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[19],"key":""},{"id":"82","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Let us know about an error or flaw to fix</p>","icon":11417,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[6],"key":""},{"id":"71","name":"Customer Service","descriptionHtml":"","callToAction":"Customer Service","introHtml":"<p>I would like Customer Service to contact me</p>","icon":10932,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[19],"key":""},{"id":"18","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>General support requests submitted via email</p>","icon":10930,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10930","groups":[],"key":""},{"id":"26","name":"Management Support","descriptionHtml":"","callToAction":"Management Support","introHtml":"<p>Need help with performing tasks, confused about something in the application? We're here to help!</p>","icon":10904,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10904","groups":[],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10926,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General Support"},{"id":19,"name":"Support"}],"orderMapping":{"19":[25,71],"6":[82]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f140ca7d-ea0f-3800-bb0d-89c22b9b4ea4","appLinkName":"Confluence (carecontinuity.atlassian.net)","appLinkUrl":"https://carecontinuity.atlassian.net/wiki","spaceKey":"GS","spaceName":"General Support","spaceUrl":"https://carecontinuity.atlassian.net/wiki/spaces/GS","isServer":false},"labels":[],"projectKey":"CCWGS","serviceDeskId":2,"kbLinkDomainURLs":["https://carecontinuity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCWGS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGRjZWY0NS0yNTY1LTRmZDQtODY5ZS1jZGVkOTE5ZmMyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2NzY4MjU2NDIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzNjgwMTY3LCJuYmYiOjE3ODM2Nzg5NjcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XCA1iA4h4zEcYGDH6YU9VP-x3dhh5vsF00LFdntP4GA","targetCollection":"upload-user-collection-1676825642","endpointUrl":"https://api.media.atlassian.com","clientId":"c8dcef45-2565-4fd4-869e-cded919fc2d3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":71,"projectId":10300,"issueType":{"id":"10401","name":"Support"},"form":{"name":"Customer Service","descriptionHtml":"","callToAction":"Customer Service","intro":"<p>I would like Customer Service to contact me</p>","instructions":"","icon":10932,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Please Summarize What You Need Help With","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11525","fieldConfigId":"11834","label":"First Name of User","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11530","fieldConfigId":"11839","label":"Last Name of User","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11550","fieldConfigId":"11868","label":"E-Mail Associated With Your Account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11552","fieldConfigId":"11870","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11553","fieldConfigId":"11871","label":"Preferred Method of Contact","description":"Select your preferred method of contact from the drop-down.","descriptionHtml":"<p>Select your preferred method of contact from the drop-down.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10559","label":"E-Mail","selected":false,"children":[]},{"value":"10560","label":"Phone","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11200","fieldConfigId":"11600","label":"User ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11555","fieldConfigId":"11873","label":"Associated Facilities/Hospitals","description":"Providing us with some of the hospitals that you are affiliated with will help us to better route your request.","descriptionHtml":"<p>Providing us with some of the hospitals that you are affiliated with will help us to better route your request.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11554","fieldConfigId":"11872","label":"Organization/Practice","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/71","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/71","calendarParams":{"firstDay":0,"date":"2026-07-10T06:22:47-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f140ca7d-ea0f-3800-bb0d-89c22b9b4ea4","appLinkName":"Confluence (carecontinuity.atlassian.net)","appLinkUrl":"https://carecontinuity.atlassian.net/wiki","spaceKey":"GS","spaceName":"General Support","spaceUrl":"https://carecontinuity.atlassian.net/wiki/spaces/GS","isServer":false},"labels":[],"projectKey":"CCWGS","serviceDeskId":2,"kbLinkDomainURLs":["https://carecontinuity.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGRjZWY0NS0yNTY1LTRmZDQtODY5ZS1jZGVkOTE5ZmMyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2NzY4MjU2NDIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzNjgwMTY3LCJuYmYiOjE3ODM2Nzg5NjcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XCA1iA4h4zEcYGDH6YU9VP-x3dhh5vsF00LFdntP4GA","targetCollection":"upload-user-collection-1676825642","endpointUrl":"https://api.media.atlassian.com","clientId":"c8dcef45-2565-4fd4-869e-cded919fc2d3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}