{"xsrfToken":"15f7c713a7ad1d19e27da65d7352f08aea7d893c_lout","branding":{"id":"8","key":"ra","name":"Product Support Requests","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image","logoId":"4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Care Continuity Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Care Continuity Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#172b4d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"ra","projectId":10425,"serviceDeskId":8,"name":"Product Support Requests","description":"<p>Welcome! You can raise a request for Product Support, including reporting help, platform configuration update, or feature request.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"79","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>Suggest a product improvement we could make.</p>","icon":11407,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11407","groups":[21],"key":""},{"id":"76","name":"Request a report or data analysis","descriptionHtml":"","callToAction":"Request a report or data analysis","introHtml":"<p>Need help with report or data analysis? Submit a request here.</p>","icon":11398,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11398","groups":[21],"key":""},{"id":"83","name":"Work Queue Build","descriptionHtml":"","callToAction":"Work Queue Build","introHtml":"<p>Request a new work queue or changes to an existing work queue</p>","icon":11303,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11303","groups":[21],"key":""},{"id":"80","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Let us know about an error or bug to fix.</p>","icon":11417,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11417","groups":[],"key":""},{"id":"84","name":"Client Request","descriptionHtml":"","callToAction":"Client Request","introHtml":"","icon":11411,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11411","groups":[],"key":""},{"id":"77","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11399,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11399","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General"}],"orderMapping":{"21":[83,79,76]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f140ca7d-ea0f-3800-bb0d-89c22b9b4ea4","appLinkName":"","appLinkUrl":"","spaceKey":"RA","spaceName":"Reporting & Analytics","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IPS","serviceDeskId":8,"kbLinkDomainURLs":["https://carecontinuity.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGRjZWY0NS0yNTY1LTRmZDQtODY5ZS1jZGVkOTE5ZmMyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzQyNjUsIm5iZiI6MTc0Njc3MzA2NX0.UKtYbAbw0Dg3BX-7DIdHufmF99eFx8bKm8OzZTKs-3Y","targetCollection":"upload-project-10425","endpointUrl":"https://api.media.atlassian.com","clientId":"c8dcef45-2565-4fd4-869e-cded919fc2d3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":79,"projectId":10425,"form":{"name":"Feature request","descriptionHtml":"","callToAction":"Feature request","intro":"<p>Suggest a product improvement we could make.</p>","instructions":"","icon":11407,"iconUrl":"https://carecontinuity.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11407","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe the request. What problem does this solve? How important is this problem? Which users would use it?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_11622","fieldConfigId":"11958","label":"What customer markets would be interested (multi-select)?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10660","label":"Advent Health - FL","selected":false,"children":[]},{"value":"10661","label":"Advent Health - IL","selected":false,"children":[]},{"value":"10662","label":"Adventist","selected":false,"children":[]},{"value":"10663","label":"Ascension - FL (Sacred Heart)","selected":false,"children":[]},{"value":"10664","label":"Ascension - FL (St. Vincent's)","selected":false,"children":[]},{"value":"10665","label":"Ascension - IN","selected":false,"children":[]},{"value":"10666","label":"Ascension - TN","selected":false,"children":[]},{"value":"10667","label":"Ascension - WI","selected":false,"children":[]},{"value":"10668","label":"Christus (ED)","selected":false,"children":[]},{"value":"10669","label":"Christus (Referral Management)","selected":false,"children":[]},{"value":"10670","label":"MHA","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11623","fieldConfigId":"11959","label":"Is there background research to support this request? Include links to any relevant resources.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/79","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/79","calendarParams":{"firstDay":0,"date":"2025-05-09T02:44:25-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f140ca7d-ea0f-3800-bb0d-89c22b9b4ea4","appLinkName":"","appLinkUrl":"","spaceKey":"RA","spaceName":"Reporting & Analytics","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IPS","serviceDeskId":8,"kbLinkDomainURLs":["https://carecontinuity.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjOGRjZWY0NS0yNTY1LTRmZDQtODY5ZS1jZGVkOTE5ZmMyZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3NzQyNjUsIm5iZiI6MTc0Njc3MzA2NX0.UKtYbAbw0Dg3BX-7DIdHufmF99eFx8bKm8OzZTKs-3Y","targetCollection":"upload-project-10425","endpointUrl":"https://api.media.atlassian.com","clientId":"c8dcef45-2565-4fd4-869e-cded919fc2d3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=carecontinuity","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"15f7c713a7ad1d19e27da65d7352f08aea7d893c_lout","baseUrl":"https://carecontinuity.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://carecontinuity.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"26214400","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c8dcef45-2565-4fd4-869e-cded919fc2d3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"11138702b4e2478a85bf90d42c692412","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}